Paid trial

In this help article, we'll show you how to offer a paid trial to your customers.

Offering a paid trial instead of a free trial can have several benefits for businesses.

A paid trial can help filter out users who are not serious about using the service or product, while also demonstrating the full value to those who are willing to pay.

This can lead to more committed customers who are willing to pay for the full service, potentially increasing revenue.

Additionally, trial pricing can be set at a discounted rate to encourage users to commit to the full service once the trial period is over.

Please note: Paid trials only work on payment plans and subscriptions.

How to set up a paid trial period for my one page checkout?

You can set a period of days to allow your customers to try your product or service for a discounted price.

Your customers will be charged the trial pricing immediately followed by the full amount as soon as the trial period ends.

If your customers wish to cancel the subscription or payment plan during the trial period, they can do so in their customer portal.

Learn more about the customer portal here

Example:

• Your customer purchases a monthly subscription with a 7-day paid trial of $5, starting on May 3 at 14:00.
• Paid trial costs $5, and your customer is charged that amount immediately.
• The full monthly cost for the subscription will be charged on May 10 at 14:00.

Subscription

Here’s how to add a paid trial for your subscription in the edit view if you didn't set the page up with one:

1. Open your Checkout Page dashboard and click on your checkout page to enter the edit view
2. In the Product tab, tick Trial, then select Paid and then enter the number of days
3. Enter a setup fee which is the price for the paid trial

4. You can also change the label for the trial and setup fee by going to the Design tab and then Custom labels

5. Scroll down to Setup fee and rename it as you wish

6. Make sure to Save all changes

Or use one of the templates here

Payment plan

Here’s how to add a paid trial for your subscription in the edit view if you didn't set the page up with one:

1. Open your Checkout Page dashboard and click on your checkout page to enter the edit view
2. In the Product tab, tick Trial, then select Paid and then enter the number of days
3. Enter a setup fee which is the price for the paid trial

4. You can also change the label for the setup fee by going to the Design tab and then Custom labels

5. Scroll down to Setup fee and rename it as you wish

6. Make sure to Save all changes

Or use one of the templates here

Altering the paid trial dates

Once a subscription payment has been made, you can extend or shorten the customer's paid trial. This can be done within your Stripe account by the following steps:

1. Locate the report of the subscription purchase in question in your Checkout Page account. It will be under Subscriptions on the left-hand side menu. Click on the subscription report.

2. You will be then taken to the detailed report of the subscription purchase. Click "View Stripe" on the right side menu.

3. You will then be taken to the subscription purchase report within your Stripe account in a new tab. Click Actions from the top right corner, and then Update subscription.

4. An overlay will appear from the right-hand side where you can edit the details of this subscription purchase. Scroll down to locate the Free trial days and click to edit it.

5. You can decrease or increase your customer's trial dates here.

If you'd like to learn about how to offer a free trial, click here.