How to refund a payment

Learn how to refund your customer's one-time, subscription, or payment plan payments.

You may need to refund a customer's one-time payment if they requested it, if there was a mistake, or any other reasons.

You can refund their payment within your Checkout Page account.

Please note that:

• Stripe charges transaction fees
• You can refund a minimum of 50 cents

You can refund the one-time payment in your Checkout Page account with the following steps:

1. Click Payments from the left-side menu
2. Select the payment in question

3. Click Refund payment from the right-side menu

4. A pop-up will appear where you can:

• Input the refund amount (the full amount or a partial amount)
• Select the reason for the refund from the drop-down menu
• State your reason for the refund. This will not be shown to your customers and is for internal records only.
• Enable for a Refund email to be sent to the customer or disable the feature for no email to be sent

5. Click to Refund payment!

Refund email

When a one-time payment is refunded and if you enabled for the Refund email to be sent, the customer will receive an email notifying them of the refund.

Under the Emails tab, you will see a new line appear at the top that records a progress log of the sent Refund email.

You can click View email on the log to see how the email would appear to your customers.

Customers can view and manage their payments from the Refund email, which will take them to the Customer portal.

Refund invoice

Attached to the Refund email, the customer will receive an Invoice that outlines the refund.

Under the Invoices tab, you will see a new line appear at the top that provides the Refund invoice.

You can click Download to view the Refund invoice, which will state the amount refunded on which date.

Transactions

The one-time payment refund will be recorded as a transaction under the Transactions tab, where you will see a new line appear at the top that provides the Refund details.

You can click View reason to see the selection and notes that you left earlier describing the reason for the refund.