Event sales and ticket status on event pages
This article shows you how you can set an availability status on your event and tickets, such as on sale, unavailable, canceled or sold out
When creating events you now have far greater control over the status of your event, your ticket groups and your individual tickets.
At the event level with a single setting you are able to control whether your event is on sale, sold out or canceled.
In ticket groups and ticket types you are able to control the status of the respective entity (on sale, unavailable or sold out) but more powerfully you can create conditions on when and how these should go on sale.
Event status
When creating a new event, you can set the event status to either:
- On sale
- Sold out
- Canceled
Ticket availability status
When you click Continue from the step above, you will be prompted to create your tickets, where you an set the availability status to:
- On sale
- Sold out
- Unavailable
Example: You want to sell General Admission tickets after the Early Bird tickets sell out
Along with the event status, you can set for when you'd like the event tickets to be on sale. The options are:
- Now until event starts: the tickets are set to this by default and the sale ends on the event set date & time.
- Always: this allows the tickets to be offered "forever".
- Date & time: You can choose a specific start and end date & time that the tickets can be on sale for.
- When another ticket sale ends: You can set for a ticket to be on sale when a previous ticket sale ends. The end date for the previous ticket becomes the start date for the current ticket.
- When another ticket sells out: You can set for a ticket to be on sale when a previous ticket sells out. There is no set date & time for when the current ticket goes on sale.
- When another ticket sells out or sale ends: The current ticket will go on sale when the previous ticket sale ends or is sold out. Whichever happens first.
Date & time
If you select Date & time, you can choose the specific date & time the ticket will be available. You can leave the start date & time blank and choose and end date & time if the ticket is available now until a certain date & time.
When the ticket is created, it will state the availability status and when the sale ends.
When another ticket sale ends
You can set for a subsequent ticket to be on sale when the previous ticket sale ends (ex. the General Admission tickets are offered after the Early Bird ticket sale ends).
You can do so by the following steps:
1. Click +Add ticket and input the ticket details
2. Choose "When another ticket sale ends" from Available from
3. This will prompt you to select the ticket for which the sale must end in order for the current ticket to be offered (ex. the Early bird ticket sale must end in order for the General admission tickets to be available). The sale end date for the chosen ticket is the start date for the new ticket.
4. If you wish, you can then select the end date for the current ticket
When the ticket is created, it will state the start and end date & time availability, and after which ticket sale end it will be offered. The ticket is also stated as "Scheduled" and not "On sale".
When another ticket sells out
You can set for a subsequent ticket to be on sale when the previous ticket sells out (ex. the General Admission tickets are offered after the Early Bird ticket sells out).
You can do so by the following steps:
1. Click +Add ticket and input the ticket details
2. Choose "When another ticket sells out" from Available from
3. This will prompt you to select the ticket for which must sell out in order for the current ticket to be offered (ex. the Early bird ticket sale must sell out in order for the General admission tickets to be available).
4. If you wish, you can then select the end date for the current ticket
When the ticket is created, it will state the start and end date & time availability, and after which sold out ticket it will be offered. The ticket is also stated as "Scheduled" and not "On sale".
Ticket group availability status
You can set ticket sale periods for an entire ticket group as well. It will affect all tickets within the ticket group. The following statuses are:
- On sale
- Sold out
- Unavailable
You can set the ticket group availability when adding a new ticket group.
Example: You have multiple VIP tickets and would like them all to go on sale at once
Along with the event status, you can set for when you'd like the ticket group to be on sale during adding the new group. The options are:
- Now until event starts: the ticket group is set to this by default and the sale ends on the event set date & time.
- Always: this allows the ticket group to be offered "forever".
- Date & time: You can choose a specific start and end date & time that the ticket group can be on sale for.
- When another ticket group sale ends: You can set for the ticket group to be on sale when a previous ticket group sale ends. The end date for the previous ticket group becomes the start date for the current ticket group.
- When another ticket group sells out: You can set for a ticket to be on sale when a previous ticket group sells out. There is no set date & time for when the current ticket group goes on sale.
- When another ticket group sells out or sale ends: The current ticket group will go on sale when the previous ticket group sale ends or is sold out. Whichever happens first.
Date & time
If you select Date & time, you can choose the specific date & time the ticket group will be available. You can leave the start date & time blank and choose and end date & time if the ticket group is available now until a certain date & time.
When the ticket group is created, it will state the availability status and start and end date & time of when the sale ends.
Note: This screenshot shows 0 tickets within the ticket group "VIP", but you must add tickets in a group.
When another ticket group sale ends
You can set for a subsequent ticket group to be on sale when the previous ticket group sale ends (ex. the VIP ticket group is offered after the General ticket group sale ends).
You can do so by the following steps:
1. Click +Add group and input the ticket details
2. Choose "When another ticket group sale ends" from Available from
3. This will prompt you to select the ticket group for which the sale must end in order for the current ticket group to be offered (ex. the General ticket group sale must end in order for the VIP ticket group to be available). The sale end date for the chosen ticket group is the start date for the new ticket group.
4. If you wish, you can then select the end date for the current ticket group
When the ticket group is created, it will state the start and end date & time availability, and after which ticket group sale end it will be offered. The ticket group is also stated as "Scheduled" and not "On sale".
When another ticket group sells out
You can set for a subsequent ticket group to be on sale when the previous ticket group sells out (ex. the VIP ticket group is offered after the General ticket group sells out).
You can do so by the following steps:
1. Click +Add group and input the ticket details
2. Choose "When another ticket group sells out" from Available from
3. This will prompt you to select the ticket group for which must sell out in order for the current ticket group to be offered (ex. the General ticket group sale must sell out in order for the VIP ticket group to be available).
4. If you wish, you can then select the end date for the current ticket group
When the ticket group is created, it will state the start and end date & time availability, and after which sold out ticket group it will be offered. The ticket is also stated as "Scheduled" and not "On sale".
Hide ticket or ticket group
You can hide the ticket or ticket group when it isn't on sale. It will only be revealed on your event page during its' sale period.
Tickets: You can enable this feature in the Additional settings.
Ticket groups: You can enable this feature under Visibility.
Editing the event status and ticket availability status
You can always edit the ticket group and ticket availability status by navigating to your tickets in the edit view of your event page once the page is created.
